FAQ

Frequently Asked Questions

 

General Enquiries

 

Q. Do I need to create an account with Anglesey Paper Company before placing an order?

 

A -  No, we don't restrict customers to creating an account. We like to make shopping really easy for you.

 

Q. I have a specific question about a product. What should I do?

 

A - Here at the Anglesey Paper Company we pride ourselves on our customer service and product knowledge - so please give us a ring or drop us an email and we will respond to you as soon as possible!

 

Q.      Is your site secure?

 

A - To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Q. How can I get in touch with you?

 

A - Please call us on 01248 422612 or email sales@angleseypapercompany.co.uk

 

Q. How long does it take for my order to be despatched?

 

A - Most of our orders are despatched within 24 to 48 hours! Table lamps and lampshades, and wooden books are normally despatched within 4 working days (this is due to the made to order nature of these lines)

 

Q. Can I add something to my order?

 

A - Despite our quick despatch timescales if you phone us on 01248 422612 we will always try to accommodate any order alteration or amendment if we can.

 

Q. What is your returns policy?

 

A - We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will give you a quick refund. If you return it to us in its original condition and packaging with any seals and shrink-wrap intact, you can return any product to us within 30 days of receiving it to get a refund.

 

Q. How long do I have to return a damaged product?

A - 30 days from date of purchase.