Returns & Refunds

We want you to be happy with your purchase and will work with you to ensure you are satisfied with your products. Below are our terms for returns and refunds ~ but do please phone or email in the first instance in order that we can see how we can help you.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you’ve still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 21 High Street, Menai Bridge, Anglesey, LL59 5EE.

Return Delivery Address
If a refund has been agreed then please return the product, you should post your product to: 21 High Street, Menai Bridge, Anglesey, LL59 5EE.

Should you have any questions then please call 01248 422612 or email:

This does not effect your statutory rights.